Financial Trust Federal Credit Union is committed to providing its members with the best service possible in Western New York. That's why our employees are not only professionals in their fields, they understand that whatever role they play in the operation of the Credit Union, the goal is the same...great rates and great service to our members. We offer a warm and friendly working environment, good wages, and comprehensive benefits.
We are an Affirmative Action - Equal Opportunity Employer
E-mail: service@ftcu.net. Resumes sent via e-mail must be in either Microsoft Word or Adobe Acrobat Format
No calls please
Current Positions Available At This Time:
Member Service Representative / Teller
STATUS: Full-time / Non-Exempt
REPORTS TO: Branch Head Teller
LOCATION: Erie County
HOURS: 37 hours per week
SCHEDULE*: Monday 8:30 – 4:15 / Tuesday 8:30 – 4:15 / Wednesday 8:30-4:15 / Thursday 8:30 – 5:15 / Friday 8:30 – 5:15 / Saturday 8:30 – 12:30
*Schedule may vary based on business needs. Must be available to work 1 Saturdays per month, with a day off during the week.
Position Overview:
The primary function of a Teller is to provide quality member service while processing member transactions accurately and in a timely efficient manner. Exhibit knowledge in Branch Operational Procedures and promote relationships by referring and selling financial products and services that best suit our members’ needs.
Essential Functions:
• Represent the Credit Union with a positive, courteous, enthusiastic and professional attitude towards all members, colleagues, management, board members and outside vendors.
• Responsible for performing transactions accurately and efficiently via phone and in person.
• Responsible for balancing daily work.
• Answer inbound teller-line member support phones and process telephone requests.
• Consistently make appropriate and timely suggestions/referrals of products and services to members.
• Make quality referrals to Member Service Specialists for thorough review of features and benefits of products and services.
• Adhere to credit union policies and departmental/branch procedures.